1. Who We Are
Missed Flight Claims is a trading name of Pockla Ltd.
- Data controller
- Pockla Ltd
- Company name
- Pockla Ltd (trading as Missed Flight Claims)
- Company number
- 13259697
- Office address
- 15 Bishopsgate, London, EC2N 3AR
- Registered address
- 66 Seymour Grove, Manchester, M16 0LN
- Contact
- [email protected]
2. What Information We Collect
When you submit a request through this website, we may collect:
- Your name, email address, phone number, and home address
- Date of birth
- Employment and income information
- The details of your enquiry or claim
- Your IP address, browser type, and device information
- The date and time of your submission
3. How We Use Your Information
We use the information you provide for the following purposes:
| Purpose | Data used | Basis |
|---|---|---|
| To process your enquiry or connect you with relevant service providers | Identity, contact, enquiry details | Your consent (given when you submit the form) |
| To facilitate the connection between you and service providers who may be able to assist | Identity, contact, request details | Performance of the service you requested |
| To administer, protect, and improve this website | Technical and usage data | Legitimate business interest (security, fraud prevention) |
| To comply with applicable laws and regulations | All data as required | Legal obligation |
4. Who We Share Your Information With
When you submit a request through this website, your information may be shared with one or more service providers in our network for the purpose of evaluating your enquiry.
We may also share your information with:
- Service providers who help us operate this website (e.g. hosting, analytics, fraud prevention) — these parties process data on our behalf under contractual agreements
- Regulatory bodies or law enforcement where required by applicable law
- A successor entity in the event of a sale, merger, or restructuring of our business
We do not sell your personal information to unrelated third parties for their own marketing purposes.
5. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict the processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
6. Marketing Communications
By submitting your information, you may receive communications from service providers or from Missed Flight Claims regarding your enquiry or related services.
Opting out: You can stop receiving marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or contacting us at [email protected].
7. Data Retention
We retain your personal information as follows:
Enquiry data
Retained for up to 12 months from the date of submission, after which it is securely deleted.
Marketing contact data
Retained for up to 24 months from your last interaction.
Technical and analytics data
Retained for up to 12 months.
8. Cookies
This website uses cookies and similar technologies for essential site functionality, analytics, and advertising measurement. By using this website, you consent to the use of cookies as described here.
9. Complaints
If you are not satisfied with how we have handled your information, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.